How To Choose A Towing Company In An Emergency

While it is ideal to choose a towing company before an emergency arises, anyone can be struck unaware of a sudden vehicle breakdown or accident. The following are five questions to ask yourself as you compare potential towing companies.

1. Can They Reach You Quickly? 

If you break down in the middle of the night and need immediate assistance, even a towing company located only miles away will not be of assistance if they do not have a 24-hour service. Make sure you choose a towing company with operating hours in accordance with your needs, as well as ensuring the company has tow truck drivers nearby who can respond as soon as possible.

2. Do They Have Positive Online Reviews? 

Social media is not always the most reliable advisory forum when you have to choose a towing company, but it can give you insight into the most recent customer’s opinions of the services they received. If the company has a strong social media presence, they probably take their clients’ opinions seriously and make efforts to stay in good standing with the community.

3. Are They Customer-Oriented?

When you place a call to the towing company, notice the tone with which your service request is received. If you get a caring, friendly, personable response, you know the organization is committed to making the service experience positive for you. Ask about additional services offered. Your vehicle may not need a tow – maybe you simply ran out of gas or locked your keys in your car. A customer-service-oriented company will always meet its customers’ needs to the best of their ability.

4. Do They Have a Wide Range of Equipment?

Even if your vehicle currently needs serious mechanical work, you still want your asset protected in transport. Make sure you select a towing team with adequate, capable equipment to tow the specific weight and size of your car, truck or other vehicles. You should also ask if each towing engine is insured and licensed in your area.

5. Do They Accept Your Desired Payment Form?

If you opt to depend on a tow service that doesn’t accept credit cards, you could find yourself in an undesirable situation once your car is hooked up and ready for transport. Ask the firm upfront about what payment forms they accept so you can avoid wasted time better spent with a more flexible towing team.

When you are trying to choose a towing company in an emergency, remember Stauffer’s Towing is always at the ready to provide prompt service and deliver high-quality results to each client.